At Wudhead, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer hassle-free returns and refunds under the conditions outlined below.
By purchasing from [wudhead.com], you agree to this Refund and Returns Policy.
1. Return Eligibility
We accept returns under the following conditions:
✔ The item must be unused, unworn, and in its original condition.
✔ The item must be returned with all original packaging, tags, and accessories.
✔ The return request must be initiated within 30 days of receiving the order.
Non-Returnable Items:
❌ Gift cards and promotional items.
❌ Items marked as “Final Sale” or “Non-Returnable.”
❌ Any product that has been damaged, altered, or used after delivery.
2. How to Initiate a Return
If you meet the return eligibility criteria, follow these steps:
1️⃣ Contact us at support@wudhead.com with your order number and reason for return.
2️⃣ We will provide you with a Return Authorization (RA) number and return instructions.
3️⃣ Package the item securely and send it to the return address provided.
4️⃣ Once we receive and inspect the item, we will process your refund or exchange.
⏳ Processing Time: Refunds are processed within 5-7 business days after receiving your returned item.
3. Refund Policy
Once your return is approved:
✔ Refunds will be issued to the original payment method (credit card, PayPal, etc.).
✔ You will receive a confirmation email once the refund is processed.
✔ Depending on your bank, refunds may take 3-10 business days to appear in your account.
Partial Refunds:
In some cases, only a partial refund may be granted (e.g., if the item is returned with missing packaging or minor signs of use).
4. Exchange Policy
We offer exchanges for items that:
✔ Are defective or damaged upon arrival.
✔ Are incorrectly shipped due to an error on our part.
To request an exchange, contact us at support@wudhead.com with a photo of the defective or incorrect item.
⏳ Processing Time: Exchanges are processed within 5-7 business days after approval.
5. Shipping Costs & Return Fees
🚚 Who Pays for Return Shipping?
✔ If the return is due to our error (wrong item, defective product), we will cover the return shipping costs.
✔ If the return is due to customer preference (e.g., change of mind, wrong size ordered), the customer is responsible for return shipping costs.
📦 Lost or Damaged Returns:
We are not responsible for lost or damaged return packages. Please use a trackable shipping method and keep the tracking number.
6. Cancellations
You may cancel an order before it is shipped.
✔ If your order has not been processed, we will issue a full refund.
✔ If your order has already shipped, you must wait until it arrives and then request a return.
7. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:
1️⃣ Check your bank account again.
2️⃣ Contact your credit card company, as processing times may vary.
3️⃣ If the issue persists, email us at support@wudhead.com for assistance.
📞 Contact Us
For shipping inquiries, reach out to our support team:
📧 Email: support@wudhead.com
📞 Phone: +1 (123) 456-7890
🏢 Address: 15018 Maurine Cove Ln, Odessa, Odessa, Florida 33556, USA